Refund policy
Nyxxa Return & Refund Policy
Our commitment
At Nyxxa, we want you to feel confident about every order. Because our products are intimate by nature, we follow strict hygiene standards to protect every customer. For this reason, we can only accept returns of products that are unopened and unused.
If something isn't right with your order, please reach out. We're here to help.
Return eligibility
You can return an item within 30 days of delivery if it meets all of the following conditions:
- The item is unopened, unused and in its original sealed packaging.
- All tags, seals and protective wrapping are intact.
- The item was purchased directly from nyxxa.com.
The following items cannot be returned or exchanged:
- Any opened or used product, including toys, lubricants, condoms and body care.
- Items with broken hygiene seals or damaged packaging caused after delivery.
- Gift cards.
- Items marked as Final Sale at the time of purchase.
Damaged, defective or incorrect items
If your order arrives damaged, defective or different from what you ordered, contact us within 7 days of delivery. Please include your order number and a photo of the item and its packaging.
Once we confirm the issue, we will send you a replacement or issue a full refund, including any shipping costs. In most cases, you won't need to send the item back.
How to start a return
- Email us at support@nyxxa.com with your order number and the item you'd like to return.
- We'll review your request and send you return instructions within 2 business days.
- Pack the item securely in its original sealed packaging and ship it to the address we provide.
Please don't send items back without contacting us first, as returns sent without approval may not be accepted. We recommend using a trackable shipping service, since we can't be responsible for returns lost in transit.
Refunds
Once we receive and inspect your return, we'll email you to confirm whether your refund is approved. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank, it may take a few extra days for the funds to appear.
Original shipping fees are non-refundable, and the cost of return shipping is the customer's responsibility, unless the item arrived damaged, defective or incorrect.
Exchanges and warranty
If you'd like a different item, return the original under the conditions above and place a new order. This is the fastest way to get the product you want.
Many of the brands we carry, including We-Vibe and Womanizer, offer their own manufacturer warranty. If your device stops working after the return window, contact us and we'll help you file a warranty claim with the brand.
Contact us
Questions about a return or refund? Email support@nyxxa.com and our team will get back to you within 1–2 business days. Every conversation is handled with complete discretion.