Shipping policy

Nyxxa Shipping Policy

Discreet packaging

Your privacy comes first. Every Nyxxa order ships in a plain, unmarked box or mailer with no logos, product names or descriptions on the outside. The return address on the label uses a neutral name, so only you will know what's inside.

Your purchase will also appear on your bank or card statement under a discreet billing name that does not mention our products.

Where we ship

We currently ship to all 50 US states, including P.O. boxes and APO/FPO addresses. We do not offer international shipping at this time, but we're working on expanding to more countries soon.

Processing time

Orders are processed within 1–2 business days (Monday through Friday, excluding US holidays). Orders placed on weekends or holidays are processed the next business day. During sales and peak seasons, processing may take a little longer.

Shipping options and delivery times

• Standard Shipping: 3–7 business days after processing.
• Expedited Shipping: 2–3 business days after processing.

Shipping costs are calculated at checkout based on your location and the shipping option you choose. Standard Shipping is free on all orders over $50.

Order tracking

Once your order ships, you'll receive a confirmation email with a tracking number. You can use it to follow your package until it arrives.

Incorrect addresses

Please double-check your shipping address before placing your order. If you notice a mistake, contact us as soon as possible at support@nyxxa.com. We'll do our best to update it before your order ships, but we can't change the address once the package is on its way. Packages returned to us because of an incorrect address can be reshipped at the customer's expense.

Lost, delayed or damaged packages

If your tracking shows your package as delivered but you can't find it, please check with neighbors and your local post office first, as packages sometimes arrive a day later than shown. If it still hasn't turned up within 3 days, contact us and we'll help you file a claim with the carrier.

If your order arrives damaged, please email us within 7 days of delivery with your order number and a photo of the package and items. We'll make it right with a replacement or refund, as described in our Return & Refund Policy.

Delays

Delivery times are estimates, not guarantees. Carriers may experience delays due to weather, high volume or other events outside our control. We appreciate your patience and will help however we can.

Contact us

Questions about shipping? Email us at support@nyxxa.com and our team will get back to you within 1–2 business days.